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Help

Short answers. Each one has its own page you can keep or send.

Getting started

  • How do I cut my first video?→
  • Can I cut several clips at once?→
  • Which files can I upload?→

Getting the cut you want

  • What are Tight, Natural and Loose?→
  • Can I give it instructions?→
  • Does it remove repeated takes?→
  • Can it add captions?→
  • How long does a cut take?→

Your finished videos

  • How do I save a video or send it to TikTok?→
  • Where did my older videos go?→

Credits, plans and billing

  • How do credits work?→
  • How much does it cost?→
  • How does the free trial work?→
  • How do I cancel?→
  • Can I get a refund?→

Your footage and account

  • What happens to my footage?→
  • Why am I asked for a date of birth?→

Earning with your code

  • How do I earn with my code?→

Still stuck

  • How do I talk to a person?→

Not here?

Ask in the chat. If it does not have the answer it passes you to our team, and we reply by email within two working days.

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